FAQ

General FAQ

How do I shop?
Can you provide more information on your product?
How do I pay for my purchase?
How do you deliver the items ordered via the website? Are there any delivery charges?
After checkout, when will my order be delivered to me?
I have just ordered something. Can I amend or cancel it?
How do I change details on my SW account?
What is Stationery World’s Return and Exchange Policy?
How do I sign up for SW newsletter?
I cannot find a FAQ which answers my question. What can I do?

1. How do I shop?

STEP 1) SEARCHING AND BROWSING

(A)The easiest way to shop on our website is via the search bar at the top right corner of the website. You can type in Product Type, Product Name, Product Stock Code or even the description of an item and our search facility would generate a list of relevant result to match your requirement/s.

(B) Alternatively, you can also search for a product at your own pace by browsing through the product online by categories. Click on at the top menu of the website, the Product Categories would be displayed. We have categorized the items we carry into 9 main Product Categories. Each Product Category is segmented further into Product Type.

(C) Once you click on the Product Type you are looking for, you would be directed to a page with a result listing of all the products we offer, which falls within that product type. You can further filter the results. On the Top Blue Bar of the web-page, sorting of results can be done by Brand, Price or Date-added.

(D) For easy navigation while browsing the items, kindly refer to the grey bar right above the Top Blue Bar. You can click on the link, link or link to go back to previous product lists you were browsing before arriving at your current page.

If you still cannot find what you want, simply contact our friendly Sales People at Head Office.

STEP 2) MAKING SELECTION, SHOPPING CART AND CONFIRMATION OF ORDER
If you have found what you want, click "Order", choose the quantity and "Add to Cart". You would be directed to your shopping cart which displays all the selection you have made. From Shopping Cart you can choose to continue shopping or confirm the order. Once we receive your order confirmation upon checkout, we will process the order using the billing and delivery address which you have provided upon registration.

At any point of browsing online, and you need to refer to your shopping cart, simply click on at the Dark Grey Menu Bar , top right of the website.

Should there be a need to deliver or bill to alternate address, please type in your request in the Remarks section on the check-out page. You can also type in Special Notes/Request/Enquiry on the Remarks section upon check-up and we will make sure they are addressed when the order is being processed.

Our sales people will give you a call to follow up shortly on the status of order/delivery or to address the enquiries you posted.

2. Can you provide more information on your product?

We try our best to publish as much relevant information as we can on our products to aid your shopping process.

However, if you have additional questions, please feel free to contact our Head Office quoting the product name and code and we will get back to you shortly.

3. How do I pay for my purchase?

Payment would be Cash/Cheque on delivery (COD) unless you are an existing customer who has a credit terms with us. Credit terms of existing customers are still applicable for online purchase.

If you prefer a 30 days credit term with us, kindly email us for application. An application form would be sent to you. Please allow us 2-3 working days to process the application. We will call you after successful application. Should your first order be urgent, we recommend that you pay for the first order via Cash-on-delivery. Please note that we only issue credit terms for corporate customer and not individuals who are ordering for personal usage.

4. How do you deliver the items ordered via the website? Are there any delivery charges?

We will deliver to the address stated as delivery address upon your check out. We deliver for free as long as the purchased amount before GST is at least $100. Otherwise the following apply:

Purchased Amt (Before GST)	Delivery Charges (Before GST)
$30 & below	We do not deliver. Self collection can be arranged.
Above $30.00 to $50.00	$8.00
Above $50.00 to $99.99	$5.00
$100 & above	Free Of Charge

Stationery World only delivers within Singapore. For bulk purchases to be delivered overseas, we regret that we can only deliver to a representative in SG (etc logistics forwarder) as it is not our core capability to arrange for logistics overseas.

5. After checkout, when will my order be delivered to me?

Delivery will be within 2-3 days upon receiving the order. Should you need a next day delivery, please inform us and we will put in the best effort to make it happen. As a general rule, Next Day Delivery is only possible if the following 2 criteria are met:

1. Orders must be submitted to us by the cut-off time- 3:30pm
2. We have existing stocks of the items ordered.

Our Online Store is opened 24/7. However, orders can only be processed during our office/warehouse operation hours:

Mon – Friday: Closed at 6.00pm
Closed on Saturday, Sunday and Public Holidays.

We will process the order ASAP on the next working day in the event that your order is submitted after our office/warehouse is closed.

6. I have just ordered something. Can I amend or cancel it?

Simply call our SW Online Hotline 6591 5959 and quote your order number to the sales person and inform her on the amendment required. We can amend the order as long as we receive the call before 430pm of any day.

Cancellation by Stationery World
Stationery World reserves the right, at its sole discretion, to refuse or cancel any order. Such cancellation might be due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems of customer's serious outstanding payment identified by our accounts department or other reasons. Furthermore, we reserve the right to require additional verifications or information before accepting any order. We will contact the customer if any order is cancelled or if additional information is required.

Cancellation by Customer
In the event that the customer requests for order cancellations, we reserve the right to accept or reject requests for order cancellations at its sole discretion. If we receive a cancellation request and the order has not been processed, we will cancel the order. We are not able to cancel orders that have already been processed and delivered. Stationery World, at its sole discretion, may decide whether an order has been processed or not.

7. How do I change details on my SW account?

Once you have registered an account with us, you can log on to your account anytime after, to modify billing address, shipping address or password.

8. What is Stationery World’s Return and Exchange Policy?

Please see our Return and Exchange Policy here

9. How do I sign up for SW newsletter?

Once a customer registers on our website, the customer would be automatically part of our mailing list for SW Newsletter (email). The SW Newsletter would inform customers of our latest promotions. Should you prefer not to be on our mailing list, simply reply to the email received with "Unsubscribe" as the subject of email.

10. I cannot find a FAQ which answers my question. What can I do?

You can email the questions to web@stationeryworld.com.sg or call us at our Hotline at 6591 5959.